Shipping and returns

Shipping Policy

Quick Dispatch: We strive to ship all orders within three business days. You’ll receive tracking information as soon as it's available so you can follow your order's journey to your doorstep.
Complimentary Shipping: For orders with complimentary shipping, we will select the best carrier to ensure your products arrive efficiently and safely.
Choose Your Preferred Shipping: When you pay for shipping, feel free to choose your preferred carrier and delivery speed. Tailor the delivery experience to suit your needs!
Partner Carriers: We use trusted carriers to ensure reliability and care in the delivery of your products. Available options will be presented at checkout, tailored to your location and order specifics.

Damaged Item Policy

We understand that sometimes things don’t go as planned and products can be damaged during shipping. If this happens:

Let Us Know Quickly: Please get in touch within 5 days of receiving your product.
Snap a Picture: Take a clear photo of the damage and send it to Support@DermaLuxia.com. This helps us assess the issue quickly and find the best way to help you.
We’ll Make It Right: We insure our packages with our carriers to ensure that any shipping issues can be resolved promptly. We’ll be in touch promptly to sort out the issue, whether that’s replacing the item or arranging a refund.

Returns Policy

Your happiness is our top priority! If you’re not completely satisfied with your purchase, here’s how you can send it back:

Return Window: You have 14 days from delivery to decide if an item is right for you. We’d love to help you with a hassle-free return.
Condition for Returns: Products should be in very lightly used condition. This means you can try them out but they should remain in a near-new state.
Start Your Return: Contact our friendly customer service team for easy return instructions.
Refund Assessment: Once we receive your returned item, we’ll check it out and process your refund. We reserve the right to make the final decision on the refund based on the product's condition.
Refund Timing: Approved refunds are processed back to your original payment method. We aim to do this as swiftly as possible so you aren’t kept waiting.

Final Sale Items

Please note, all sales on promotional or sale items are final and these items are not eligible for return or exchange.

Get in Touch

Should you have any questions regarding your order, shipping, damage to products, or our returns policy, please don't hesitate to contact us:

DermaLuxia LLC

1440 W Taylor St #289 Chicago, Il, 60607

708-966-9843